Understanding the retail sales process
This workshop will provide a detailed insight into the fundamentals required to succeed as a Sales Executive in the retail motor industry. Each area of the sales process is explored in an active and participative way, from the initial greeting through to the vehicle handover.

Participants will learn how to sell vehicles in a structured, consultative manner, ensuring complete customer satisfaction whilst maintaining a professional, ethical image.

Teleskills: hi-impact strategies that secure the sale
This workshop emphasises the importance of the telephone enquiry, the likelihood that the prospect will buy and also focuses on effective follow up techniques.

Participants will develop skills, techniques and critical procedures that create a cutting edge approach. Critically, the course also focuses on the more geographically challenging internet enquirer.

Finding the hidden wealth- how to prospect new business
This workshop is designed to generate a continuous supply of non-showroom traffic without spending a penny on marketing.

Participants will learn the substantial benefits of seeking out new business, a variety of proven techniques and the mindset required to succeed.

Implementing and managing powerful customer retention strategies
This innovative workshop focuses on developing a customer orientated culture through the implementation and management of crucial retention led strategies.

Participants will learn the theories, policies and techniques that have proven highly successful to the development and growth of several blue chip, globally recognised companies.

Delivering powerful customer retention strategies
This workshop is designed to equip participants with the confidence, skills and insight required to make an influential contribution to customer loyalty.

Participants will learn the ethos of customer retention, their personal power to influence and how to deliver powerful retention strategies.

The Profitable Business Manager
This highly participative and practical workshop is profit orientated and focuses on the development of crucial selling, negotiation and objection handling skills.

Participants will learn every aspect of becoming the professional, profitable Business Manager, from ensuring the correct Sales Executive controls are in place to overcoming the most commonly used objections.